1. Where is my order?
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- Please allow 1-3 business days for processing your order unless the
products specified the approximate date that they will be shipped.
- Please note that business days are Monday - Friday.
- Orders placed on Friday will take 2 more days to process because
we are closed on the weekends.
- Once the order was shipped, you will be getting a tracking number
through e-mail.
- You may also check the order status on our website.
2. Are your products new? Back
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- Yes, all of our products are BRAND NEW unless specified.
3. Can I pick up an order at your store?
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- Unfortunately, we are an online company located in California and
currently do not offer pick up options. However, most orders in California
usually receives in 1-3 business days depending on the city.
4. What shipping carrier do you use? Back
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- We use 3 different carriers to ship our products: Fedex, UPS, or
USPS.
5. Is Puppethut.com Secure? Back
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- Puppethut.com uses Yahoo SSL (Secure Socket Layer) encryption when
transmitting certain kinds of information, such as financial services
information or payment information. An icon resembling a padlock is
displayed on the bottom of most browsers window during SSL transactions
that involve credit cards and other forms of payment. Any time you enter
a credit card number on puppethut.com for payment or for verification
purposes, it will be SSL encrypted. The information you provide will
be stored securely on our servers.
6. What are my payment options? Back
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- We accept Visa, Mastercard, American Express, Discover, and Paypal.
7. Do you charge sales tax? Back
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- We only charge sales tax to packages that are billed or shipped to
California.
8. What is your return policy? Back
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- We offer a 30 day return policy (from the date of the shipment). Please
see our return policy page. You must request
for a return authorization number before returning any packages.
9. Is it safe to enter my credit card information on your website?
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- Yes, our website has Secure Socket Layer (SSL) technology (the same
technology that banks use), which will make it impossible for anyone
to steal your information.
10. Do you accept Paypal? Back
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- Yes, we do. Please choose the Paypal button at the shopping cart
page to submit your order via Paypal.
11. Do you ship internationally? Back
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- Yes, we currently ship to United States, Canada, Puerto Rico, Europe,
Australia, and Asia.
12. Does Puppethut.com sell or release my personal information?
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- Puppethut.com respects your privacy. We will not under any circumstances
sell or release your information to anyone. All of the information obtained
from our web site, will be used for processing purposes only. The only
e-mail you will receive from puppethut.com will be in regard to your
order, RMA status and other information you may have requested.
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